Job offer: Back office coordinator at CIMENCAM

Job offer: Back office coordinator at CIMENCAM, Douala in Cameroon.

MAIN MISSIONS

ACTIVITIES

• Monitor billing compliance
• Ensure the processing of interactions with customers

PROFILE / KEY SKILLS

• Bac +4/5 in Accounting, Management, Economics, Finance, Law, IT
• At least 4 years of professional experience in a customer management position or an IT position would be an asset
• Be 28 years of age or older

They must have:

• Good knowledge of customer accounting
• Good understanding of the functioning of ERPs (JDE, SAP)
• Good understanding of the MS Office suite (Word, Excel)
• Good ability to manage and lead a team
• An excellent ability to communicate in English and French
• A good sense of collaboration and results-oriented
• A good level of autonomy in tasks and a good sense of anticipation
• The spirit of teamwork
• moral integrity

ACTIVITIES

• Control the switch from sales detail to accounting and income reconciliation
• Ensure the correction of invoicing errors, and other customer discounts/discounts,
• Ensure the setting of customer selling prices
• Ensure the transmission of accounting documents to customers (invoices, account statements, VAT withholding certificate, credit note invoices from remuneration, etc.)
• Manage online Customer care (Customer service on social networks)
• Manage customer service communications through various channels (mail, SMS, Calls, WhatsApp) Report on interactions with customers and customer satisfaction KPIs
• Fix bugs and malfunctions related to invoicing
• Periodically check the configuration of customer accounts

POSITION BASED AT: DOUALA PLANT

OF CANDIDATURES: [email protected] specifying in the subject the job title "Back Office Coordinator" 

• Only selected CVs will be invited for the rest of the recruitment process.