Relationship Manager

Job offer in Cameroon 2022: Relationship Manager.  ECOBANK CAMEROUN S.A. is recruiting a Relationship Manager, Youth Banking ready to work across the national territory. The position is based in Douala.

Missions / Responsabilités / Activités

• To deliver high-quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
• To deliver on agreed individual targets for – Deposit growth, – Revenue generation – product sales (Cross-selling) – new client acquisition,
• Digital products sales, (Mobile App, Ecobank Online)
• Loan portfolio management

KEY RESPONSIBILITIES BUSINESS AND FINANCIAL PERFORMANCE

• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Work to onboard clients and develop portfolio through the sales of direct banking products and services
• Ensure that client instruction are duly served by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Classic Banking products and services.

CUSTOMER EXCELLENCE

• Handle client queries of day to-day nature and assist in resolving clients' issues

LEADERSHIP AND PEOPLE MANAGEMENT

• Track and provide weekly reports on Portfolio performance at the RM level
• Team Player

PROCESS CONTROL AND OPERATIONAL PERFORMANCE

• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure a maximum of 3% NPL.

STRATEGIC INITIATIVES

• Lead strategic initiatives that will create business growth

Compétences / Exigences / Qualités - Job offer in Cameroon 2022: Relationship Manager

• At least 3 years of experience in Banking, Marketing or Sales in an FMCG organization
• Sound business product knowledge and people development performance record
• Good understanding of operations, technology and customer services to drive the Youth banking business.
• Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
• Fluent in English & French.

SKILLS & CAPACITIES

• Customer/market-orientated and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results
• Strong interpersonal, influencing and communication skills

Profil du candidat

» Niveau d’expérience: Expérimenté
» Années d’expérience: Entre 3 ans et 5 ans

Documents de candidature

» Motivation Letter
» Curriculum Vitae

please submit your cv and motivation letter to [email protected]