Service Advisor at CIG Motors Company Limited in Lagos
Service Advisor at CIG Motors Company Limited in Lagos, Nigeria.
Responsibilities
What you will do:
- Attend to customers questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up;
- Provide accurate or diagnostic information to Service Technician after receipt of vehicles from customers;
- Provide customers with quality information and advice on warranty protections, potential cost; savings and the advantages of trading in versus fixing their car;
- Manage and oversee the dealership’s workflow and schedule;
- Advise them about service changes or car pick-up times;
- Maintain positive and good customer relationships to ensure repeat business;
What You Should Have
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- Background study in Mechanical Engineering;
- 2-5 years proven work experience as a Service Advisor or similar role;
- A strong understanding of automotive technology and the automotive industry;
- Proficiency with industry-specific software and mechanical tools;
- Excellent customer service, interpersonal and communication expertise;
- Strong organizational, decision-making and problem-solving skills;
- Relevant training and/or certifications as a Service Advisor is added advantage;
Application Closing Date
15th December, 2022.
Apply for job
External website